Cancellation policy

CANCELLATION & RETURNS POLICY

We have streamlined our returns process to be as straightforward as possible. For any return, please review the details below.

Ensure that returns are securely and safely packaged.

Returning Unwanted Products:

• Products can be returned for any reason within 30 days of the initial purchase.
• Customers are responsible for covering the return postage costs for unwanted items.
• Single cards must be returned in the same condition as purchased.
• Sealed products and accessories must be returned in their original, undamaged, and unopened packaging.
• Products not meeting these conditions will be refunded at 50% of the sale value.

Returning Faulty or Damaged Products:

• Faulty or damaged goods, occurring before customer receipt, can be returned within 30 days of the initial purchase.
• If you inform us first with information/images regarding the fault/damage, we can provide a postage label for you at no cost.
• Products returned due to faults or damage are typically replaced or exchanged for identical products.

Feel free to contact us if you have any uncertainties or require assistance with a return.